Critical. (Note that documentation can be electronic, not
necessarily paper, may be embedded in code comments, etc.) QA practices should
be documented such that they are repeatable. Specifications, designs, business
rules, inspection reports, configurations, code changes, test plans, test
cases, bug reports, user manuals, etc. should all be documented in some form.
There should ideally be a system for easily finding and obtaining information
and determining what documentation will have a particular piece of information.
Change management for documentation should be used if possible.
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